Outage Alert Hotline 423-1200 or toll-free (855) 497-6937
During an electrical outage, Cowlitz PUD's focus is to restore power as quickly as possible. On September 4, 2012, Cowlitz PUD launched its new Outage Alert Hotline.
In the event of an electrical outage, please call the Outage Alert Hotline at (360) 423-1200. Cowlitz PUD customers calling from outside the area may do so
toll-free at 1-855-49POWER.
Customers will get a quick response and receive pertinent outage information possibly including an area-specific message. Sweeping outages may offer a broader
message. The PUD will be able to concentrate on restoring power.
The new automated system is based on primary phone numbers. It recognizes the caller, asks for address verification and logs information. The system will not
work properly without an accurate primary phone number, so please provide up-to-date contact information by calling the PUD at (360) 423-2210.
Bad weather in the fall and winter weather brings a greater chance of power outages - normally caused by high winds and falling trees and limbs.
Even though bad weather in the fall and winter months is the primary cause of power outages, your power can go out anytime of the year and for any number of
reasons. Typically a power outage will last 2-4 hours, but in severe weather conditions can last all day or more. If you're prepared for an outage it is much
easier to endure.
Plan ahead and make sure you have the following items on hand: Outage Preparation
» A 2-3 day supply of canned/packaged food and fresh water (bottled)
» Flashlight and radio, with fresh batteries. Make sure you know where they are to make it easy to find them in the dark!
Make sure to have a "corded" telephone available and a phone jack to plug it into. Cordless phones do not work when the power is off.
Know how to operate your garage door manually. Electric garage doors will not work when the power is off.
Teach your kids to never touch a downed line and to tell an adult if they see one.
» STAY AWAY from downed lines and NEVER TOUCH objects that are in contact with downed lines.
» Report a power outage to the PUD immediately and any evidence of what may have caused it (downed lines,
loud noise, flash of light, trees on lines, etc. Please do not call 911 to report your power is out. The PUD's Outage Alert Hotline is open
24-hours per day at (360) 423-2210 or (800) 631-1131.
» Cowlitz PUD line crews are called out at the onset of a power outage. If you receive multiple busy signals while calling
the PUD to report an outage, there is a good chance your neighbors have already notified us. If you believe your outage is an isolated incident, please continue to
call until you get through.
» After an outage has begun, we recommend that you unplug appliances that will come on automatically (refrigerator, pump,
etc.) once the power is restored.
» NEVER use generators, grills, camp stoves, or other gasoline, propane, natural gas, or charcoal-burning devices
INSIDE your home, basement, garage, or camper-or even outside near an open window.
» Unplug any equipment with electronic circuitry-computer, television, microwave-which could be damaged by voltage
fluctuations that could occur when power is restored.
» Do not open the refrigerator/ freezer when power is off. A refrigerator keeps food cold for a few hours during an outage,
while food in the freezer can stay frozen for two-to-three days-but the door must remain closed. A full freezer keeps food frozen longer than a half-full one. Wait
until the power has been restored to open these doors and evaluate your food.
» If you have a generator, please refer to our Generator Safety tips before using it.