Contact Us

Service Requests

Place a request for customer service, engineering needs, or new construction with My Account.

Email

Address

961 12th Avenue
Longview, WA 98632

P.O. Box 3007
Longview, WA 98632

Phone — Outage Alert Hotline

Outage Alert Hotline
(360) 423-1200

Outage Alert Hotline — Toll-free
1-855-49POWER or 1-855-497-6937

Learn more about the Outage Alert Hotline.

Phone — General Inquiries

General Inquiries
(360) 423-2210

General Inquiries — Toll Free
1-800-631-1131

Phone — Other

Accounts Receivable/Payable (not customer billing)
(360) 423-2210

Board of Commissioners
(360) 501-9575

Customer Services
Billing questions, PUD account changes, moving in or out and bill paying questions.
(360) 423-2210

Employment Information
(360) 501-9220

Energy Efficiency Services
Rebates and Weatherization
(360) 501-9514

Engineering
Underground wire locates, move PUD facilities.
(360) 501-9546

Information Systems
Information regarding computer systems and websites.
(360) 423-2210

Media Inquiries — Alice Dietz
(360) 501-9146

New Construction
Building a new structure, adding load or meter removal
(360) 423-2210

Operations
Street/Area light out, tree trimming, questions about PUD facilities (poles, wires, transformers, substations, etc.).
(360) 423-2210

Power Resources
(360) 423-2210

Purchasing
Bid Information
(360) 501-9533

Underground Utility Locates / Call Before You Dig
811

Public Records Requests

Please complete and submit the Public Records Request Form.

Filing a Claim for Damages

Please complete and sign the Customer Claim for Damages Form (PDF), then mail or deliver it to the PUD.