Covid-19 Customer Support Programs

Posted: November 2, 2020

The following programs are available to Cowlitz PUD customers who need assistance paying their PUD bills due to economic hardship as the result of the COVID-19 pandemic. Cowlitz PUD requests customers with overdue bills to contact PUD Customer Service for assistance at 360.423.2210.

Warm Neighbor Program

Pledge assistance up to $300 for qualifying low-income customers.

Discounted Rate Program

Reduced electric rate for qualifying low-income senior citizens (62+) or disabled customers. Contact Lower Columbia CAP at 360.425.3430 to schedule an appointment.


Pledge assistance up to $1,000 for qualifying low-income customers. Schedule an appointment with Lower Columbia CAP at

Payment Arrangements

Various options such as:

  • Budget Pay – 12-months of equal payments
  • PrePay Debt Recovery – 25% of each payment goes towards your past due amount
  • Payment Plan – customized payment plan based on individual needs

 Contact Customer Service at 360.423.2210 or to discuss which option is best for you.


Contact agency for pledge information.

  • DSHS – 360.501.2400
  • FISH – 360.636.1100
  • Salvation Army – 360.423.3992
  • VFW (Veterans Only) – 360.577.6757
  • Local Churches

This page is posted in accordance with proclamation 20-23.5 with a posting date of July 8th. The information was reviewed and approved for public display by the General Manager of Cowlitz PUD. For more information on Proclamation 20-23 COVID-19: Ratepayer Assistance and Preservation of Essential Services visit: