Customer Services

Customer Services

Main office: 961 12th Avenue, Longview, WA 98632
Business Hours: Monday through Friday from 8:00 a.m. to 5:00 p.m.
Drive Thru Hours: Monday through Friday from 8:00 a.m. to 4:55 p.m.
Phone: (360) 423-2210 or (800) 631-1131

We're here to serve you!

We assist customers with a variety of options to start, transfer, or stop electric service.  The intent is to provide a welcoming, customer-centric environment that consistently delivers solutions to fulfill customer needs.

Additional options - call a Customer Service Representative for more information

  • My Account:  your online services are available after registration
  • Cowlitz PUD Payment Channels:  check out our payment alternatives
  • Warm Neighbor Fund:  donation fund coordinated with CAP to help customers in need
  • Budget Pay:  averages residential billing history to provide 12 equal monthly bills

After-hours power outages and emergencies

  • Power Outages:  call the 24-hour Outage Alert Hotline (360) 423-1200 or toll free at (855) 49-POWER.
  • Electric Emergencies:  call our 24-hour emergency dispatch center at (360) 423-2210.