MyPowerPay (Prepaid Billing)
MyPowerPay is the pay-as-you-go alternative for buying electricity. It’s like buying electricity the same way you purchase gasoline for your car.
MyPowerPay offers flexibility:
- No more deposits, no more disconnect or late fees.
- Use your current deposit to purchase electricity.
- Pay what you want, when you want.
- Money in your account = electricity in your account.
- Monitor your usage through the mobile app, alerts, or computer.
Call us at (360) 423-2210 or come into our office to sign up for MyPowerPay.
MyPowerPay prepaid account system can be reached at (855) 274-1342.
Frequently Asked Questions
What is MyPowerPay?
MyPowerPay is the pay-as-you-go alternative to buying electricity. It’s often called prepay.
Essentially you can buy electricity the same way you buy gasoline. It offers you the flexibility to pay when you want, how you want, and in the amount you want — before you use it. Instead of receiving your traditional bill each month, you have an opportunity to look at your electric usage every day. MyPowerPay customers who keep their plan paid never have to pay a deposit, incur late fees or collection fees.
Is MyPowerPay the right choice for me?
Some customers would prefer not to make one large payment each month. If you’re one of these customers, MyPowerPay might be just the option you have been looking for. Statistics indicate those who use prepaid electric programs tend to reduce their electric consumption because they are more aware of how they are using their electricity. In fact, MyPowerPay would be a great option for anyone wanting to monitor their electric consumption.
How does MyPowerPay work?
Cowlitz PUD gets daily readings from your electric meter. With those readings, we can calculate a daily bill. You pay ahead in the amount you want and as you use electricity your credit balance is reduced accordingly.
When that credit reaches a low balance level set by you, you are notified via your choice of phone, text or email. You can also access your account on a desktop web browser or on your smartphone. When your balance is low, just make a payment using any of the convenient payment options available.
How do I make payments?
Pay anytime with these options:
- Online at our website
- By phone, toll free, at 1-855-288-1570
- The entry way kiosk at our office at 961 12th Ave, Longview, WA
How much will it cost to use the MyPowerPay program?
In most cases, a minimum $25 prepayment will activate your account. Customers on the MyPowerPay program will be charged a fee of just 20 cents per day to help cover the cost of the program. Should a MPP customer require a meter change out due to a disconnection of service, that customer will be charged a meter change out fee of $90 to pay for the cost installing a remote disconnect meter.
The average MPP customer reduces their usage by 7-12%, so think of the money you could potentially save!
What if my MyPowerPay account runs low?
Customers receive alerts via phone, text or email when their account balance reaches a certain level. The alert levels may vary as customers set their own custom alerts. When notified of a low balance, simply recharge the account by utilizing one of our convenient payment methods.
How much money should I keep in my MyPowerPay account?
That is the great thing about MyPowerPay. It’s entirely up to you! MyPowerPay is a program designed to fit your individualized budget. You can buy enough electricity to last until payday, or you can buy enough to last a year. The choice is yours!
Will I be required to pay a deposit?
No! MyPowerPay members do not pay deposits. The money you pay into your MyPowerPay account goes strictly towards buying electricity. No more large deposits based on credit score. MyPowerPay doesn’t care what your credit score is.
Will I still receive a monthly statement?
No. Because you get daily notifications about your usage, you no longer have the need for monthly statements. Everything is managed by you at the touch of your fingertips.
An account reconciliation will be completed around the 15th of each month to ensure customers are correctly charged. When this “recon” is done you may see a small positive or negative balance adjustment.
What do I do if my electricity is disconnected?
If your balance falls below zero, you will be subject to immediate disconnection. Simply recharge with the minimum reconnection balance on your account and your electric meter will be reconnected.