PrePaid is the pay-as-you-go alternative for buying electricity. It’s like buying electricity the same way you purchase gasoline for your car.
PrePaid offers flexibility:
- No more deposits, no more disconnect or late fees
- Use your current deposit to purchase electricity
- Pay what you want, when you want.
- Money in your account = electricity in your account
- Monitor your account through the mobile app, alerts or computer
Call us at (360) 423-2210 to sign up for PrePaid.
Frequently Asked Questions
What is PrePaid?
PrePaid offers you the flexibility to pay when you want, how you want, and in the amount you want — before you use it. Instead of receiving your traditional bill each month, you have an opportunity to look at your electric usage every day. PrePaid customers don’t have to pay a deposit or incur late fees.
Is PrePaid the right choice for me?
Some customers would prefer not to make one large payment each month. If you’re one of these customers, PrePaid might be just the option you have been looking for. Statistics indicate those who use prepaid electric programs tend to reduce their electric consumption because they are more aware of how they are using their electricity.
How does PrePaid work?
Cowlitz PUD receives daily readings from your electric meter. With those readings, your daily usage is calculated. You pay ahead in the amount you want and as you use electricity your credit balance is reduced accordingly.
How do I make payments?
Pay anytime with these options:
- Online at our website
- Through our SmartHub app
- By phone, toll free (833) 410-0516
- At one of our kiosk locations
- Longview – PUD Main Office entry
- Woodland – Chevron – 1955 Belmont Loop
How much will it cost to use the PrePaid program?
A minimum starting balance of $25 is required to activate your account. There are no monthly fees for this program. The average PrePaid customer reduces their usage by 7-12%, so think of the money you could potentially save!
What if my PrePaid account runs low?
When your account balance reaches $20, a low balance notification will be sent. Simply add funds to your account by utilizing one of our convenient payment methods.
How much money should I keep in my PrePaid account?
That is the great thing about Prepaid, it’s entirely up to you! PrePaid is a program designed to fit your individualized budget. You can buy enough electricity to last until payday, or you can buy enough to last a year. The choice is yours!
Will I be required to pay a deposit?
No! PrePaid members do not pay deposits, no matter what your credit score is. The money you pay into your PrePaid account goes strictly towards buying electricity. No more large deposits based on payment history.
Will I still receive a monthly statement?
PrePaid customers will not be mailed a monthly statement but a usage statement is available through our SmartHub app. Because PrePaid is based on daily usage, you no longer have the need for monthly statements. Everything is managed by you at the touch of your fingertips.
What do I do if my electricity is disconnected?
If your balance falls below zero, you will be subject to immediate disconnection. Simply make a payment for the minimum reconnection amount shown on your account and your service will be reconnected.