Warm Neighbor Emergency Assistance


  • Low Income residential household – up to 200% of FPL
  • Notice of Pending Disconnect / Prepay disconnected or in a negative balance
  • Applicant must be listed on the PUD account and reside at the service address
  • Qualifying emergency (medical, loss of job) or financial hardship


  • Balance required to avoid disconnect, no minimum, up to $300 max
  • Disconnected Prepay customers, no minimum, up to $300 max
  • A qualifying household may receive assistance once every 12 months
  • In the event of a State declared emergency, customers may receive additional assistance in a 12 month period of up to $300 in total funds


  • Not available for deposits, tamper fees or NSF fees
  • Not available if previous fraud events
  • Not available if on Moratorium Payment Plan
  • Warm Neighbor cannot pay prior collection accounts


  • Year round or until funds are depleted


  • Complete an application (Get the application here)
  • Submit your application AND income to PUD for review: customerservice@cowlitzpud.org or 961 12th Avenue, Longview
  • PUD to determine eligibility – A Customer Service Representative will also review your account with you to see if you may qualify for other programs with the PUD or other outside agencies.