Privacy Policy

Privacy Policy Cowlitz Public Utility District (PUD) Billing On-Line © 2016

The Cowlitz PUD is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the 1998 Data Protection Act).

Cowlitz PUD adheres to Federal Red Flag Rules. These rules are in place to protect your identity. When you contact our customer service office, before conducting any business on your account we will first verify your identity with only a name and the last four digits of your social security number, or if you prefer, a 4-digit PIN number that you create. To set it up the first time we will also ask your date of birth. We appreciate your assistance to make it work.

The Cowlitz PUD will not e-mail you in the future unless you have given us your consent.

The Cowlitz PUD will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up-to-date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it in a timely fashion.

Your personal information will never be sold to a Third party. Credit card information is shared with an authorized financial service (NOVA Networks) in order to process a payment transaction. This information may also be shared within the District.

In addition to the sharing of personal information listed above, we may release account and other personal information when we believe release is appropriate to comply with law or law enforcement; or protect the rights, property, or safety of Cowlitz PUD, other users, or others.

All communication between your Web browser and cowlitzpud.org is encrypted using Secure Sockets Layer (SSL) technology. You must be using a Web browser capable of using SSL for this security to take effect.

All communication of your credit card information that is transmitted to the authorized financial services is encrypted using SSL technology.

We do not store any payment information (credit card number, security code, billing address, or expiration date).

The cowlitzpud.org server is protected by a firewall to block unauthorized access to the computer system itself.

Cowlitz PUD, reserves the right to modify or amend this Statement at any time and for any reason. Nothing contained in this Statement is intended to create a contract or agreement between Cowlitz PUD, and any user visiting the site cowlitzpud.org or providing identifying information in any form.

If you have any questions/comments please contact us at the address below.

Address:
Cowlitz Public Utility District
Attn: Billing Department
961 12th Ave
Longview, WA 98632

(360) 423-2110
admin@cowlitzpud.org 

Office Hours:

8:00 a.m. to 5:00 p.m., Monday through Friday,
Closed on weekends and holidays