{"id":35456,"date":"2018-11-14T12:13:32","date_gmt":"2018-11-14T20:13:32","guid":{"rendered":"http:\/\/www.cowlitzpud.org\/?page_id=35456"},"modified":"2023-06-12T07:07:26","modified_gmt":"2023-06-12T14:07:26","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/www.cowlitzpud.org\/about\/contact-us\/","title":{"rendered":"Contact Us"},"content":{"rendered":"<h2>Customer Services<\/h2>\n<p>Our Customer Service Representatives are available to assist you with all of your electric needs.<\/p>\n<ul>\n<li>Start, stop, or transfer service<\/li>\n<li>Billing questions<\/li>\n<li>Usage information<\/li>\n<li>Assistance programs<\/li>\n<li>Payment options<\/li>\n<li>Account services<\/li>\n<li>Update account information<\/li>\n<\/ul>\n<p>To contact us call <strong>(360) 423-2210<\/strong> Monday thru Thursday 7am \u2013 5:30pm, excluding holidays or email us at <a href=\"mailto:customerservice@cowlitzpud.org\">customerservice@cowlitzpud.org<\/a>.<\/p>\n<h2>Service Requests<\/h2>\n<p>Place a request for customer service, engineering needs, or new construction through <a href=\"https:\/\/cowlitzpud.smarthub.coop\/\">Smarthub<\/a>\u00a0using the &#8220;Report an Outage\/Inquiry form.<\/p>\n<h2>Tree Issues\/Chip Requests<\/h2>\n<p>Report problems with trees or make a request for chips on our <a href=\"https:\/\/www.cowlitzpud.org\/outages\/tree-trimming-request\/\">Tree Trimming Request<\/a> form.<\/p>\n<h2>Email<\/h2>\n<script type=\"text\/javascript\">var gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,initializeOnLoaded:function(o){gform.domLoaded&&gform.scriptsLoaded?o():!gform.domLoaded&&gform.scriptsLoaded?window.addEventListener(\"DOMContentLoaded\",o):document.addEventListener(\"gform_main_scripts_loaded\",o)},hooks:{action:{},filter:{}},addAction:function(o,n,r,t){gform.addHook(\"action\",o,n,r,t)},addFilter:function(o,n,r,t){gform.addHook(\"filter\",o,n,r,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,n){gform.removeHook(\"action\",o,n)},removeFilter:function(o,n,r){gform.removeHook(\"filter\",o,n,r)},addHook:function(o,n,r,t,i){null==gform.hooks[o][n]&&(gform.hooks[o][n]=[]);var 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type='tel' value='' class='medium'   aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_10_3\"  class=\"gfield gfield--type-text gf_left_half gfield_contains_required field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_10_3\"><label class='gfield_label gform-field-label' for='input_10_3' >Subject<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_3' id='input_10_3' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/li><li id=\"field_10_4\"  class=\"gfield gfield--type-select gf_right_half gfield_contains_required field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_10_4\"><label class='gfield_label gform-field-label' for='input_10_4' >Category<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_4' id='input_10_4' class='medium gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='Accounting' >Accounting<\/option><option value='Board of Commissioners' >Board of Commissioners<\/option><option value='Customer Services' >Customer Services<\/option><option value='Employment Information' >Employment Information<\/option><option value='Energy Efficiency Services' >Energy Efficiency Services<\/option><option value='Engineering' >Engineering<\/option><option value='General Inquiries' selected='selected'>General Inquiries<\/option><option value='Information Systems' >Information Systems<\/option><option value='New Construction' >New Construction<\/option><option value='Operations' >Operations<\/option><option value='Power Resources' >Power Resources<\/option><option 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true );jQuery('#gform_ajax_frame_10').on('load',function(){var contents = jQuery(this).contents().find('*').html();var is_postback = contents.indexOf('GF_AJAX_POSTBACK') >= 0;if(!is_postback){return;}var form_content = jQuery(this).contents().find('#gform_wrapper_10');var is_confirmation = jQuery(this).contents().find('#gform_confirmation_wrapper_10').length > 0;var is_redirect = contents.indexOf('gformRedirect(){') >= 0;var is_form = form_content.length > 0 && ! is_redirect && ! is_confirmation;var mt = parseInt(jQuery('html').css('margin-top'), 10) + parseInt(jQuery('body').css('margin-top'), 10) + 100;if(is_form){jQuery('#gform_wrapper_10').html(form_content.html());if(form_content.hasClass('gform_validation_error')){jQuery('#gform_wrapper_10').addClass('gform_validation_error');} else {jQuery('#gform_wrapper_10').removeClass('gform_validation_error');}setTimeout( function() { \/* delay the scroll by 50 milliseconds to fix a bug in chrome *\/  }, 50 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event: 'gform\/postRender', native: false, data: { formId: 10, currentPage: current_page } });} );} );\n<\/script>\n\n<h2>Address<\/h2>\n<p>961 12th Avenue<br \/>\nLongview, WA 98632<\/p>\n<p>P.O. Box 3007<br \/>\nLongview, WA 98632<\/p>\n<h2>Phone \u2014 Outage Alert Hotline<\/h2>\n<p><strong>Outage Alert Hotline<\/strong><br \/>\n(844) 965-1319<\/p>\n<p>Learn more about the <a href=\"http:\/\/www.cowlitzpud.org\/outages\/outage-alert-hotline\/\">Outage Alert Hotline<\/a>.<\/p>\n<h2>Phone \u2014 General Inquiries<\/h2>\n<p><strong>General Inquiries<\/strong><br \/>\n(360) 423-2210<\/p>\n<p><strong>General Inquiries \u2014 Toll Free<\/strong><br \/>\n1-800-631-1131<\/p>\n<h2>Phone \u2014 Other<\/h2>\n<p><strong>Accounts Receivable\/Payable (not customer billing)<\/strong><br \/>\n(360) 423-2210<\/p>\n<p><strong>Board of Commissioners<\/strong><br \/>\n(360) 501-9154<\/p>\n<p><strong>Customer Services<\/strong><br \/>\nBilling questions, PUD account changes, moving in or out and bill paying questions.<br \/>\n(360) 423-2210<\/p>\n<p><strong>Employment Information<\/strong><br \/>\n(360) 501-9220<\/p>\n<p><strong>Energy Efficiency Services<\/strong><br \/>\nRebates and Weatherization<br \/>\n(360) 501-9514<\/p>\n<p><strong>Engineering<\/strong><br \/>\nUnderground wire locates, move PUD facilities.<br \/>\n(360) 501-9546<\/p>\n<p><strong>Information Systems<\/strong><br \/>\nInformation regarding computer systems and websites.<br \/>\n(360) 423-2210<\/p>\n<p><strong>Media Inquiries \u2014\u00a0Alice Dietz<\/strong><br \/>\n(360) 501-9146<\/p>\n<p><strong>New Construction<\/strong><br \/>\nBuilding a new structure, adding load or meter removal<br \/>\n(360) 423-2210<\/p>\n<p><strong>Operations<\/strong><br \/>\nStreet\/Area light out, tree trimming, questions about PUD facilities (poles, wires, transformers, substations, etc.).<br \/>\n(360) 423-2210<\/p>\n<p><strong>Power Resources<\/strong><br \/>\n(360) 423-2210<\/p>\n<p><strong>Purchasing<\/strong><br \/>\nBid Information<br \/>\n(360) 501-9533<\/p>\n<p><strong>Underground Utility Locates \/ Call Before You Dig<\/strong><br \/>\n811<\/p>\n<h2>Public Records Requests<\/h2>\n<p>Please complete and submit the <a href=\"https:\/\/www.cowlitzpud.org\/about\/transparency\/public-records-request\/\" rel=\"noopener\">Public Records Request Form<\/a>.<\/p>\n<h2>Filing a Claim for Damages<\/h2>\n<p>Please complete and sign the <a href=\"http:\/\/www.cowlitzpud.org\/wp-content\/uploads\/claimdamages.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Customer Claim for Damages Form (PDF)<\/a>,\u00a0then mail or deliver it to the PUD.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customer Services Our Customer Service Representatives are available to assist you with all of your electric needs. Start, stop, or transfer service Billing questions Usage information Assistance programs Payment options Account services Update account information To contact us call (360) 423-2210 Monday thru Thursday 7am \u2013 5:30pm, excluding holidays or email us at customerservice@cowlitzpud.org. Service [&hellip;]\n","protected":false},"author":6,"featured_media":0,"parent":35374,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","inline_featured_image":false,"footnotes":""},"acf":[],"publishpress_future_action":{"enabled":false,"date":"2024-05-03 01:47:03","action":"change-status","newStatus":"draft","terms":[],"taxonomy":""},"_links":{"self":[{"href":"https:\/\/www.cowlitzpud.org\/wp-json\/wp\/v2\/pages\/35456"}],"collection":[{"href":"https:\/\/www.cowlitzpud.org\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cowlitzpud.org\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cowlitzpud.org\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cowlitzpud.org\/wp-json\/wp\/v2\/comments?post=35456"}],"version-history":[{"count":6,"href":"https:\/\/www.cowlitzpud.org\/wp-json\/wp\/v2\/pages\/35456\/revisions"}],"predecessor-version":[{"id":40355,"href":"https:\/\/www.cowlitzpud.org\/wp-json\/wp\/v2\/pages\/35456\/revisions\/40355"}],"up":[{"embeddable":true,"href":"https:\/\/www.cowlitzpud.org\/wp-json\/wp\/v2\/pages\/35374"}],"wp:attachment":[{"href":"https:\/\/www.cowlitzpud.org\/wp-json\/wp\/v2\/media?parent=35456"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}