{"id":39208,"date":"2022-03-03T15:50:02","date_gmt":"2022-03-03T23:50:02","guid":{"rendered":"https:\/\/www.cowlitzpud.org\/?page_id=39208"},"modified":"2024-02-20T16:04:58","modified_gmt":"2024-02-21T00:04:58","slug":"assistance-programs","status":"publish","type":"page","link":"https:\/\/www.cowlitzpud.org\/customer-services\/assistance-programs\/","title":{"rendered":"Assistance Programs"},"content":{"rendered":"<p>Our Customer Service Representatives are available to assist you with all of your electric needs.<\/p>\n<ul>\n<li>Start, stop, or transfer service<\/li>\n<li>Billing questions<\/li>\n<li>Usage information<\/li>\n<li>Assistance programs<\/li>\n<li>Payment options<\/li>\n<li>Account services<\/li>\n<li>Update account information<\/li>\n<\/ul>\n<p>To contact us call (360) 423-2210 Monday thru Thursday 7am \u2013 5:30pm, excluding holidays or email us at <a href=\"mailto:customerservice@cowlitzpud.org\">customerservice@cowlitzpud.org<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<div class=\"accordion\" rel=\"0\"><div class=\"accordion-title\"><a href=\"#\">Discounted Rate Program<\/a><\/div><div class=\"accordion-inner\"><a href=\"https:\/\/www.cowlitzpud.org\/wp-content\/uploads\/DISCOUNTED-RATE-APPLICATION-Chuukese.pdf\" class=\"button medium success\" >Chuukese (PDF)<\/a> <a href=\"https:\/\/www.cowlitzpud.org\/wp-content\/uploads\/DISCOUNTED-RATE-APPLICATION-Spanish.pdf\" class=\"button medium success\" >Spanish (PDF)<\/a>\n<h4><strong>What is the Discounted Rate Program?<\/strong><\/h4>\n<p>The Discounted Rate Program is a reduced electric rate for qualifying low-income senior citizens, disabled customers, veterans, and active military.<\/p>\n<h4><strong>Program Requirements<\/strong><\/h4>\n<ul>\n<li>Low income up to 175% of the Federal Poverty Level <em><u>AND<\/u><\/em><\/li>\n<li>Age 62 or older <em><u>OR<\/u><\/em><\/li>\n<li>Permanent disability <em><u>OR<\/u><\/em><\/li>\n<li>Veteran <em><u>OR<\/u><\/em><\/li>\n<li>Active military<\/li>\n<\/ul>\n<h4><strong>Program Assistance<\/strong><\/h4>\n<ul>\n<li>20% discount off your monthly usage \u2013 Income up to 175% of the Federal Poverty Level<\/li>\n<li>30% discount off your monthly usage \u2013 Income up to 125% of the Federal Poverty Level<\/li>\n<\/ul>\n<h4><strong>How To Apply<\/strong><\/h4>\n<ul>\n<li>Complete the <a href=\"https:\/\/www.cowlitzpud.org\/wp-content\/uploads\/DISCOUNTED-RATE-APPLICATION.pdf\" target=\"_blank\" rel=\"noopener\">Discounted Rate Application (PDF)<\/a>\u00a0or pick one up at our main office.<\/li>\n<li>Drop off application and income verification at our office, 961 12th Avenue, Longview, WA<\/li>\n<\/ul>\n<\/div>\n<div class=\"accordion-title\"><a href=\"#\">Warm Neighbor Program<\/a><\/div><div class=\"accordion-inner\"><a href=\"https:\/\/www.cowlitzpud.org\/wp-content\/uploads\/Warm-Neighbor-Application-Chuukese.pdf\" class=\"button medium success\" >Chuukese (PDF)<\/a> <a href=\"https:\/\/www.cowlitzpud.org\/wp-content\/uploads\/Warm-Neighbor-Application-Spanish.pdf\" class=\"button medium success\" >Spanish (PDF)<\/a>\n<h4><strong>What is the Warm Neighbor Program?<\/strong><\/h4>\n<p>The Warm Neighbor Program is funded 100% by donations from our customers and employees wanting to help their neighbors needing short-term assistance.<\/p>\n<h4><strong>Program Requirements<\/strong><\/h4>\n<ul>\n<li>Low income up to 200% of the Federal Poverty Level<\/li>\n<li>Qualifying emergency or financial hardship<\/li>\n<\/ul>\n<h4><strong>Program Assistance<\/strong><\/h4>\n<ul>\n<li>Amount to avoid disconnect or reconnect up to $300 max<\/li>\n<li>One time per 12 months<\/li>\n<li>Not available for deposits or fees<\/li>\n<li>Not eligible if previous fraud events or on Moratorium Payment Plan<\/li>\n<\/ul>\n<h4><strong>How To Apply<\/strong><\/h4>\n<p>Complete one of the following methods:<\/p>\n<ul>\n<li>Complete a <a href=\"http:\/\/smarthub.tfaforms.net\/810\" target=\"_blank\" rel=\"noopener\">Warm Neighbor application online<\/a>.<\/li>\n<li>Complete the <a href=\"https:\/\/www.cowlitzpud.org\/wp-content\/uploads\/Warm-Neighbor-Application.pdf\">Warm Neighbor Application (PDF)<\/a>\u00a0or pick one up at our main office. Return the application along with income verification to Cowlitz PUD.<\/li>\n<\/ul>\n<\/div>\n<div class=\"accordion-title\"><a href=\"#\">Veteran Deposit Waiver<\/a><\/div><div class=\"accordion-inner\"><h4><strong>What is the Veteran Deposit Waiver?<\/strong><\/h4>\n<p>The Veteran Deposit Waiver honors the contributions of active United States military personnel and United States military veterans by waiving the security deposit for a new residential account.<\/p>\n<h4><strong>Program Requirements<\/strong><\/h4>\n<p>This waiver is applicable to new customers who are active-duty United States military or honorably discharged United States military veterans.<\/p>\n<p>The veteran or individual on active duty must provide a current military identification or official military orders.<\/p>\n<h4><strong>How To Apply<\/strong><\/h4>\n<p>Simply let our Customer Service Representative know and provide the required documentation.<\/p>\n<\/div>\n<div class=\"accordion-title\"><a href=\"#\">LIHEAP<\/a><\/div><div class=\"accordion-inner\"><h4><strong>What is LIHEAP?<\/strong><\/h4>\n<p>Low Income Home Energy Assistance Program (LIHEAP) is a federally funded program, administered by CAP, which provides money to help low-income households with their heating bills.<\/p>\n<h4><strong>How It Works<\/strong><\/h4>\n<p>Go to\u00a0<a href=\"https:\/\/energyhelp.us\" target=\"_blank\" rel=\"noopener\">energyhelp.us<\/a>\u00a0to see if you qualify. Then visit <a href=\"http:\/\/www.lowercolumbiacap.org\" target=\"_blank\" rel=\"noopener\">Lower Columbia <u>CAP\u2019s website<\/u><\/a> year-round to complete the pre-application questions and to schedule an appointment. For more information on the LIHEAP program, please contact:<\/p>\n<p><strong>Lower Columbia Community Action Program (CAP)<\/strong><\/p>\n<p><strong>Energy &amp; Housing Department<\/strong><\/p>\n<p>1526 Commerce Avenue<\/p>\n<p>Longview, WA 98632<\/p>\n<p>360.425.3430<\/p>\n<p><a href=\"http:\/\/www.lowercolumbiacap.org\" target=\"_blank\" rel=\"noopener\">www.lowercolumbiacap.org<\/a><\/p>\n<p><em>* Cowlitz PUD does not administer or define program requirements.<\/em><\/p>\n<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our Customer Service Representatives are available to assist you with all of your electric needs. Start, stop, or transfer service Billing questions Usage information Assistance programs Payment options Account services Update account information To contact us call (360) 423-2210 Monday thru Thursday 7am \u2013 5:30pm, excluding holidays or email us at customerservice@cowlitzpud.org. &nbsp; &nbsp;<\/p>\n","protected":false},"author":16,"featured_media":0,"parent":35365,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","inline_featured_image":false,"footnotes":""},"acf":[],"publishpress_future_action":{"enabled":false,"date":"2024-05-03 01:47:09","action":"change-status","newStatus":"draft","terms":[],"taxonomy":""},"_links":{"self":[{"href":"https:\/\/www.cowlitzpud.org\/wp-json\/wp\/v2\/pages\/39208"}],"collection":[{"href":"https:\/\/www.cowlitzpud.org\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cowlitzpud.org\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cowlitzpud.org\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cowlitzpud.org\/wp-json\/wp\/v2\/comments?post=39208"}],"version-history":[{"count":14,"href":"https:\/\/www.cowlitzpud.org\/wp-json\/wp\/v2\/pages\/39208\/revisions"}],"predecessor-version":[{"id":40736,"href":"https:\/\/www.cowlitzpud.org\/wp-json\/wp\/v2\/pages\/39208\/revisions\/40736"}],"up":[{"embeddable":true,"href":"https:\/\/www.cowlitzpud.org\/wp-json\/wp\/v2\/pages\/35365"}],"wp:attachment":[{"href":"https:\/\/www.cowlitzpud.org\/wp-json\/wp\/v2\/media?parent=39208"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}